Requirements
- Please note: we can only accept candidates who speak English, Bahasa Malaysia, Tamil - on professional level;
- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year.
- Stable internet connection;
- Own workplace.
Responsibility
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
- Identify customers’ needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.
Benefits
- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Trainee period is provided;
- Competitive salary;
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
- Remote work.
Job Type: Full-time
Salary: RM2,800.00 - RM3,100.00 per month
Schedule:
- Day shift
- Night shift
COVID-19 considerations:
Remote work
Application Question(s):
- What is your salary expectation for this position?
- How much RAM memory does your laptop or computer have?
Experience:
- Customer support: 1 year (Required)
Language:
- Bahasa Malay (Required)
- English (Required)
